Refund Policy
Last updated: December 30, 2025
Asynchronous Medical Assessments
A refund may be available if the medical intake form has not been completed or submitted. Once the intake form has been submitted, the assessment process may begin and the assessment fee may no longer be refundable.
If our care team has attempted to reach you for more than 10 days after payment and we are unable to contact you, Get Gambit may retain a $25 service fee plus any applicable service, administrative, and payment processing fees.
Prescription and Pharmacy Items
If you request a refund for a prescription or pharmacy item before it has been released or shipped, Get Gambit may refund the eligible amount minus a $25 prescription or pharmacy administration fee and any applicable service, administrative, and payment processing fees.
Once a prescription or pharmacy item has been released from the pharmacy premises or shipped, it may not be eligible for refund or return, subject to applicable pharmacy laws, provincial regulations, and safety requirements. Prescription items cannot be returned once dispensed or released, except where required by law.
Eligibility Assessments and Comprehensive Testing
If a lab requisition has not been issued, a refund may be initiated minus a 4% processing fee and any applicable service, administrative, or payment processing fees.
If a lab requisition has been issued, the assessment may no longer be refundable because clinical and administrative work has already begun. Lab requisitions are issued for medically relevant testing based on intake information and clinician review.
If a requisition expires before use, Get Gambit may be able to issue a replacement requisition at no additional charge where appropriate. If the requisition was never used and replacement is not possible, our team will review the situation and determine whether another option is available.
Once a patient is marked eligible for further clinical review, the practitioner will assess whether follow up, additional testing, referral, monitoring, or treatment may be clinically appropriate. Treatment is not guaranteed and is only considered after licensed clinician review.
Clinical Program Fees and Follow Up Services
If a patient is enrolled in an ongoing clinical program, they may be placed on a defined billing plan based on the applicable service selected. Program fees may support assessment, care coordination, follow up review, monitoring, and related administrative services.
If prescription items are provided as part of eligible care, the patient may be responsible for completing required monitoring and follow up. If required monitoring is not completed, a clinician may pause, adjust, or discontinue care where clinically appropriate.
If you are enrolled in automatic billing or renewal and wish to cancel or pause your subscription, please contact us before the next charge date. Once a subscription renews, refunds may not be available for services already initiated, assessments already performed, prescriptions already processed, or follow up services already made available.
Medication, pharmacy items, laboratory testing, imaging, specialist referrals, and additional follow up services may be billed separately where applicable.
Weight Management, Specialist Consultation, and Dietitian Services
Refunds may not be available once an intake has been submitted, an assessment has begun, a consultation has been scheduled or completed, or a service package has been initiated.
Weight management assessments are intended to support clinical review and care planning. They are not a testing only service and do not guarantee eligibility for treatment.
If you purchased a package of dietitian consultations or related services, costs may begin to accrue once the initial consultation or service begins. Get Gambit will make reasonable efforts to contact you for follow up on incomplete consultations, where applicable.
Get Gambit provides clinician guided health assessments, biomarker testing coordination, pharmacy coordination where applicable, and telehealth support. Testing and recommendations are based on clinical intake, health history, symptoms, age, sex, available lab data, medications, risk factors, and clinician judgement. Biomarker testing is not a diagnosis by itself and does not replace emergency care or ongoing care from your primary care provider. Any treatment, referral, prescription, monitoring, or follow up is considered only when clinically appropriate and reviewed by a licensed clinician.